Refund policy
Returns & Exchanges
At Twisty Locks, every piece is thoughtfully made and quality-checked with care. If something isn’t quite right, we’re here to help 💛
Eligibility
- Requests must be raised within 3 days of delivery
- Items should be unused, unworn, and returned in original packaging with tags and invoice
- Products must be free from scratches, damage, or alterations
- Gift wrapping services are not eligible for return or exchange
When Can You Request a Return/Exchange?
1. Damaged or Incorrect Product
Please share a clear unboxing video (starting from the sealed package to the opened product)
2. Size Concerns
A post-wear photo is required to help us understand the issue better
Important Things to Know
- All products go through a strict quality check before approval
- Items that don’t meet the criteria will be sent back to you
For Exchanges:
- If you choose a product of higher value, you can simply pay the difference
- If you choose a product of lower value, you’ll receive the balance as a gift card
- Exchanges are based on the original product price (not discounted price)
- If your desired product is unavailable, we’ll issue a gift card of equal value
Shipping & Timelines
- If reverse pickup isn’t available in your area, you may need to ship the product to us via a local courier
- Return shipments usually take 7–10 working days to reach us
How to Request
- Visit: https://twistylocks.in/pages/exchanges-returns
- Fill out the Return/Exchange Request Form with:
- Order Number
- Email ID / Mobile Number
- Reason for return/exchange
- Our team will connect with you within 24 working hours
- Share the required video/photo
- Once approved, we’ll process your request ✨
Need Help?
📱 WhatsApp: +91-9867236856 (10 AM – 6 PM, Mon–Sat)
📧 Email: support@twistylocks.in